The Business Lesson: Listen, Celebrate and Recognize

“An individual without information cannot take responsibility, an individual who is given information cannot help but take responsibility” Jon Carlzon, Riv Pyramidera

• Listen constantly, congregate, or share ideas/information, and recognize achievement.
  
• Create a non-threatening, listening environment.
  
• Encourage straight talk. Encourage input and feedback and nip criticism as soon as it starts. Facilitate training in group-problem-solving and learn to identify cause and effect.
• Celebrate. Informally and formally, the “small wins” — the times at bat, the singles, the bunts, and the runs. If we don’t celebrate the milestones, we won’t recognize the homeruns. All recognition must be genuine and heartfelt. Reward Herculean efforts and small acts of heroism. Celebrate collaboration and what you want to see more of as a manager.